Support

IT Support and Support Models are critical to the operation of all technology dependent organisations. IT Integrity works with its clients to ensure that all aspects of their support requirements are catered for, firstly taking into consideration the clients internal capacity and capability and then working with the client to determine the most suitable vendors to provide the required support based on the organisations technology investment.

Where appropriate IT Integrity offers a range of information technology support services to its clients to ensure there are no gaps in the clients overall Support Model.

These include the provision of general Level 1, 2 and 3 support in respect of solutions which IT Integrity has developed and implemented, information technology infrastructure under our control and a range of server and desktop systems.

IT Integrity offers a range of support services delivery models, including regular on site engineering support, block hours reactive service agreements, Monitoring and Selective Service (MaSS) Agreements and a full Managed Service Agreement model.